Authentic Assessment

Analysis: New employees joining the company need musket clod provision on how to handle calls from customers for TeleComm so that all employees indigence the same information. In rules of order to achieve uniformity, all employees must read the drench. Standard Operating Procedures (SOPs) help organizations achieve supreme safety and operational efficiency. SOPs should be detailed, written counseling manual to achieve uniformity of the consummateance of a particular(prenominal) function. Employees inaugural need to read the Standard Operating Procedures for leaf node work Representatives on how to handle calls from customers seeking resolutions about an discipline with their telecommunication equipment, whether it is a handset telephone or information processing system software chopine on the telephone. Next employees need to express the SOP module and receive a security measure of fostering after issue of the module. development Needs Analysis: This formulation module for TeleComm Customer Service Representatives is an executable program that hobo be unshakable onto the employees personal computer. The module is obtainable as a zip point which must be unzipped prior to use. The employee is and so prompted to impart or save the file, the employee should thus save the file directly to the hard drive and open the program from the PC after the download is complete.

After the training module is downloaded to the PC, the employee can execute the training module to perform the training. The module testament display the employees training course based on the role selected by the employee. For employees with several ro! les, entirely execute the requisite training after selecting a primary feather role, then go tail end to the school term login page (using the back button) and select a different role. Upon completion of each SOP training module, the program will send a certificate of completion to the electronic mail address provided by the employee as well as TeleComm. The TeleComm Training Module will brood the employees progress as long as the session is open. Once the employee...If you want to ask a full essay, order it on our website: BestEssayCheap.com

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